At Deluxeryon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the terms and conditions for returns, refunds, exchanges, and order cancellations for purchases made through https://deluxeryon.com/.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging with all included accessories, manuals, and tags (if applicable).
• Proof of purchase, such as an order confirmation or receipt, is required.

Returns that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse, neglect, accidental damage, or improper handling

3. How to Start a Return

To request a return, please contact our customer support team with your order number and reason for the return.

If your return request is approved, we will provide instructions on how and where to return your item.

Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for return shipping costs.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the item and its packaging

We will review your request promptly and provide an appropriate resolution, which may include a replacement or refund.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 3 business days.

Refunds will be credited to your original payment method. Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

6. Exchanges

We only replace products that are defective, damaged, or incorrect.

To request an exchange, please contact our customer support team.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

8. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Deluxeryon

Website: https://deluxeryon.com/

Contact Page: https://deluxeryon.com/contact-us/

Email: support@deluxeryon.com

Phone: +1 405 546 4080

Address:
330 W Gray St #217, Norman, OK 73069, United States

Business Hours:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)

Live Chat: Available on our website for immediate assistance.